Refund and cancellation policy

Before work starts

You may cancel an agreed engagement in writing before the start date. Fees paid in advance are refunded in full unless the proposal identifies a non-refundable deposit or we have already bought approved third-party materials specifically for your work.

After work starts

Once analysis, workshops or preparation have begun, completed time and agreed expenses are non-refundable. If you end the engagement early, we provide completed work and refund any advance payment exceeding fees and approved costs already incurred. A full refund may be offered where we cannot deliver the agreed service and no suitable alternative is accepted.

Rescheduling and no-shows

Please request workshop or meeting changes at least two working days beforehand. We will make reasonable efforts to reschedule. Late cancellations or unattended booked sessions may be charged where preparation was completed or time could not reasonably be reassigned; the written proposal takes priority.

How to request a refund

Email hello@deploy-servicepoint.digital within 14 days of the relevant cancellation or issue, giving your organisation, engagement reference, reason and payment details sufficient to locate the transaction. We may ask for clarification but do not require unnecessary personal information.

Decision, timing and method

We normally respond within five working days. Approved refunds are issued to the original payment method within 10 working days, although a bank may take longer to display them. Partial refunds include a clear calculation. These terms do not limit statutory rights or remedies for services not supplied with reasonable care and skill.